Module 9 of 10 · Clauses 9.1–9.3 · ~5 min video + quiz
Performance Evaluation: Monitoring, Internal Audit and Management Review
The Check of the loop — where the organisation finds out whether the system it planned and ran is working. The module turns data into evaluation, monitors customer perception rather than just complaints, runs an internal audit programme that finds things, and makes management review the steering meeting that exercises the 2026 inputs.
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After this module you can
- ✓Decide what to monitor and measure, with valid methods and defined timing (9.1.1) — and turn data into evaluation (9.1.3).
- ✓Monitor customer perception, not just complaints (9.1.2).
- ✓Run an internal audit programme that satisfies 9.2 and actually finds things.
- ✓Run management review as the system's steering meeting, exercising the 2026-flavoured inputs.
The method for this module
- Read Module 9 in the course study guide (~100 min for the whole method, not the video).
- Standard reading: ISO 9001:2026 — clauses 9.1–9.3 — in your own licensed copy.
- Watch the video above — the guided lesson that ties them together.
- Take the quiz below, closed notes. Pass mark 80% — below it, re-study what you missed and take a fresh attempt.
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Module 9 quiz
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