Module 7 of 10 · Clauses 8.1–8.3 · ~5 min video + quiz
Operation I: Planning, Customer Requirements and Design
Clause 8 is the one your customers experience directly. Its 2026 story is stability, but the threads planted earlier surface here: climate-linked customer requirements through 8.2 and the change discipline through operations. The module covers operational planning, requirements review that happens before the promise, and design with review, verification and validation kept straight.
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After this module you can
- ✓Plan operations so that criteria, resources and records are determined before work starts (8.1).
- ✓Run requirements determination and review so the organisation never promises what it cannot deliver (8.2).
- ✓Operate a design and development process with controlled inputs, reviews, verification, validation and change control (8.3).
- ✓Know where the 2026 climate and change threads surface inside clause 8.
The method for this module
- Read Module 7 in the course study guide (~100 min for the whole method, not the video).
- Standard reading: ISO 9001:2026 — clauses 8.1–8.3 — in your own licensed copy.
- Watch the video above — the guided lesson that ties them together.
- Take the quiz below, closed notes. Pass mark 80% — below it, re-study what you missed and take a fresh attempt.
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Module 7 quiz
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