Post-delivery activities
Plain-language summary
Your responsibility does not end at the gate: meet the post-delivery requirements that apply — warranty, service, recalls, disposal — scaled to risk, product life and customer requirements.
What the clause is really asking
Determine and meet post-delivery requirements considering: statutory/regulatory rules, potential undesired consequences, nature/use/lifetime of products, customer requirements and feedback.
What auditors look for
Auditors check what post-delivery obligations exist (contractual warranty, legal, service) and whether they are resourced and performed; field feedback reaching improvement processes gets verified here too.
Typical evidence
Warranty terms and handling records; service arrangements; recall procedures; field feedback records.
How to comply — recommendations
List your actual post-delivery obligations per customer/contract in one table with owners. If you have none beyond warranty, document that conclusion — 'considered, limited to X' answers the clause.
Common nonconformities
Warranty claims handled ad-hoc with no analysis; no recall procedure despite safety-relevant product; field feedback never reaching engineering.
Related clauses
IATF 16949: extended by 8.5.5.1, 8.5.5.2 + warranty 10.2.5
In the book
Chapter 8 — Operation — Where the Product Is Won or Lost treats this clause family in full: what it is really asking, what auditors look for, the evidence that satisfies, how to make it work on a real floor, and where companies stumble.
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